:: Directed Perception ::


		How to Order

		Quotation Request Form

		Pricing/Information

		Distributors & Resellers

		Partners

		Other Ordering Info OEM Sales Support Policy Shipping & Delivery Sales Tax Return Policy Warranty

Doing business with Directed Perception is fast and simple. Products can be ordered directly or through one of Directed Perception's distributors or resellers. Direct orders can be placed as follows:

Purchase Order - Directed Perception offers credit terms to qualified buyers. If you do not have an account with us, please include bank and trade references with your P.O. using this credit application form. We will notify you of credit approval with your order acceptance. Fax purchase orders to 650-692-3900 or email to sales@dperception.com.
Credit Card - We accept credit card orders. Please use this credit-card-form, complete, sign and fax to: 650-692-3930.
International Orders - Prepayment is generally required for international orders. We accept payment by credit card or bank-wire transfer. Contact Sales at 650-692-3900 ext. 201 for bank transfer information.

Your order will be acknowledge formally including estimated ship-date. For questions about status of an existing order please contact: (650)692-3900 ext. 102. For other questions about ordering contact Sales at: 650-692-3900 ext. 201.

OEM Sales

Directed Perception strives to provide exceptional service to OEMs. In addition to volume discounts and customizations, we offer outstanding technical support and applications engineering assistance. For more information about OEM Sales contact: sales@dperception.com.

Support Policy

Directed Perception has a reputation for outstanding customer support. We provide free email and telephone support to ensure your project is a complete success. Our years of experience with a wide range of sensor control applications means that you can learn from us and reduce the time it takes to get your project up and running. For more support information see the Support section of our site.

Shipping & Delivery

Directed Perception prides itself on prompt delivery. We maintain stock for most products and for smaller quantities this generally means orders ship within a few days of receipt of order. If you have an important project deadline or requirement just let us know - we will do our best to satisfy that request.
All orders are shipped FOB Burlingame, CA. Customer is responsible for all applicable tariffs, and import duties. We offer the following shipping options:

Next Day
2-day
3-day
Ground

Shipping costs vary by method, location, and weight. For purchase orders leave amount blank, or call for estimate. for further information contact us.

Sales Tax

Sales Tax is charged on all orders subject to a California state sales tax.

Tax exempt customers must have a sales tax exemption certificate on file with us or we will be required to add applicable sales tax to your order.

Return Policy

Policy

Product returns will be accepted for 30 days from purchase date if product does not meet or exceed specifications.
Returned product must be in new condition and resaleable to qualify for refund or credit.
All defective products will be replaced or repaired within policy period.
Full refund will be issued if replacement is not available.
All refunds are subject to 15% restocking fee.
Shipping/Return-shipping costs are not refundable.

Procedure for Returns

All returns must be clearly marked with a valid RMA#. To request an RMA please email support@dperception.com and include the following information:

Reason for return / description of problem
Part# and Serial# of unit
Name, phone, email of Technical contact

All components (power supply, cables etc.) should be returned with the unit to ensure proper diagnosis and repair.

Warranty

Directed Perception, Inc. warrants its products against defects in material or workmanship, as follows: For a period of one year from date of purchase, Directed Perception, Inc. will repair the defective product and provide new or rebuilt replacements at no charge. Warranty repairs require the issuance of a repair authorization number from Directed Perception, prior to the return of merchandise, and the buyer assumes responsibility for freight charges. After the one year period, you must pay for all parts, labor and freight. This warranty does not cover any damage due to accident, misuse, abuse or negligence. You should retain your original bill of sale as evidence of the date of purchase.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. DIRECTED PERCEPTION SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.